What is the main purpose of the ServiceNow CSD application?

The primary purpose of the ServiceNow CSD (Cloud Software Distribution) application is to automate software distribution and reclamation. This functionality is critical in environments where managing software assets efficiently is necessary for reducing costs, maintaining compliance, and ensuring that users have access to the software they need.

By automating software distribution, the CSD application can streamline processes such as deploying software packages to end-users, managing updates, and facilitating the reclamation of licenses when software is no longer required. This automation minimizes manual interventions, helps in keeping track of software usage, and optimally allocates resources, thereby enhancing the overall software asset management process.

While generating usage reports, managing user permissions, and creating purchase orders are important aspects of software asset management, they are not the core function of the CSD application. Instead, these elements are typically handled by other modules or applications within ServiceNow that may work in conjunction with the CSD to ensure a comprehensive management approach.