How often is Software Usage tracked in ServiceNow?

Tracking software usage in ServiceNow is typically performed on a monthly basis. This frequency provides a balance between having enough data to analyze usage patterns effectively and ensuring that the data is recent enough to reflect current usage trends. Monthly tracking allows organizations to keep pace with changes in software utilization, which can be influenced by factors such as new software rollouts, updates to existing applications, or shifts in employee roles and responsibilities.

By reviewing usage data monthly, organizations can make informed decisions regarding software licensing needs, identify underutilized applications that could be candidates for reduction or elimination, and ensure compliance with licensing agreements. This practice also supports proactive software asset management by enabling administrators to analyze trends and make data-driven decisions that maximize software value and reduce costs.